Rule of thumb:
Minutes ≈ (patients/day) (avg recorded mins/visit) (clinic days/month).
Example: 20 20 22 ≈ 8,800 min/month, which the Basic plan's 9,000-minute pool covers with buffer.

No interruptions. Either overage at $0.12/min (billed month-end) or upgrade instantly.
Example: 9,750 min on Basic → 750 $0.12 = $90 overage. If recurring, upgrade to lower effective cost.

No. Pools reset each billing cycle keeps billing predictable and usage visible.

Transcription minutes begin accumulating the moment recording starts, as audio is processed in real time. Any audio sent for transcription including re-transcription or regeneration of that audio counts toward your monthly pool. Actions like editing, templating, or finalizing notes without reprocessing the audio do not use additional minutes.

Upload any PDF or image such as lab reports, referral letters, or imaging summaries and it will be converted into searchable text. The key information is then organized into an easy-to-read lab summary. You can apply any custom template you've set up to automatically populate the extracted details into your preferred format, such as a SOAP note or referral letter, ready for review and export.

• Pro: up to 500 pages/images
• Teams: 1,000 per provider per month
(Starter/Basic don't include ingestion.)

No. Each PDF page or single image counts as one ingestion.

Upgrade tiers or request a temporary top-up. We quote to match your pattern (one-off spike vs sustained load).

Shared console for real-time collaboration, co-sign, approvals; pooled quotas; higher ingestion caps; and org-level policies (retention, export, roles) under one invoice.

Five providers included. Add seats at $199 per provider per year; minutes and document quotas remain pooled.

Yes. RBAC with viewer, editor, and admin roles ideal for billers, students, scribes, or auditors no extra charge.

Sold as an add-on. We scope your EHR + fields you want mapped, then quote. Typical flows:
• Automated export of finalized notes to your EHR inbox
• Field mapping (HPI, ROS, A/P, CPT/ICD if present)
• Write-backs (where supported) for selected metadata
Price/timeline depend on your EHR and mapping depth.

Available as an add-on for Pro and Teams. Pricing varies by payer mix and lookup volume (per-check or tiered). Run real-time eligibility within the workflow.

Yes. Record during telehealth or in-person; it routes to the same patient note flow and counts the same.

Admins can disable, reassign, or remove the seat while preserving organizational records and the audit trail.

Yes. Create locations/teams under one org, apply distinct retention and permission policies, and keep a unified audit trail and invoice.

Yes.
• In transit: TLS 1.2+ with Perfect Forward Secrecy (HTTPS)
• At rest: AES-256 (server-side) with keys in FIPS 140-2-validated HSMs
• Backups/object storage: AES-256 server-side plus client-side AES-256 for files containing PHI
• Access controls: RBAC, least-privilege defaults, MFA/SSO available
• Audit logs: Access, exports, and admin actions time-stamped and user-attributed
• BAA: Executed with every U.S. customer before production use

You choose 7 or 30 days, or set delete on export. Notes/exports remain per your policy unless you request deletion.

No. PHI is never used to train external models and is never sold or shared outside your org.

You do. On request, we provide exports of notes and associated files. After required retention, we delete remaining PHI per policy and can provide a certificate of deletion.

• Starter / Basic: Email, typical 24-72h
• Pro: Priority email + chat, typical <24h
• Teams: 24/7 priority phone + chat + a Customer Success Manager (onboarding, QBRs, escalation)

Our knowledge base, demo videos, and guided tours cover first recording through advanced collaboration and admin policy setup.